Local authorities
Local authorities
Parking as a reliable public service.
Easier access for residents, better use of public space and simpler operations. The local authority sets the goals, and the partnership tracks measurable results.
Let’s discuss a partnership
Community benefits
More than parking revenue.
A successful service brings together access to urban amenities, residents’ needs, traffic flow and responsible management of public assets.
Easier access to the centre
Clear information and appropriate vehicle turnover can ease access to shops, services and public amenities.
Protecting residential areas
Permit management and monitoring of parking spillover in line with residents’ needs and local rules.
Availability and accessibility
More reliable management of accessible spaces, drop-off and delivery areas, with timely removal of obstacles.
Simpler payment and support
Clear instructions, suitable payment methods and consistent handling of enquiries, permits and complaints.
Less operational workload
Automated payment collection, maintenance and specialist administrative support can ease the workload of municipal teams.
Coordinated tourism and events
Bookings, additional capacity and links to public transport help plan for peak demand.
European examples
Results from practice.
Examples of improved customer service and administration through partnerships between local authorities and specialist providers.
56%
fewer service complaints
Brent Council’s 2017 report records 146 complaints in 2016/17, compared with 337 during the initial setup of its Serco contract in 2013/14.
≈140.000 €
reported annual savings
Brent Council links the saving to better handling of telephone enquiries and around 60,000 fewer calls a year under the same historical contract.
5–10 h
less payment reconciliation per month
Newcastle City Council: Planet reports staff time savings after connecting payments with Flowbird terminals.
The figures relate to the named projects, not Parking.hr results or a performance guarantee. Brent compares periods within the same outsourced contract, while Newcastle is a technology partnership. The examples do not prove that full outsourcing always outperforms in-house management.
Monetary amounts have been converted from pounds sterling to approximate euros using the ECB reference rate of 2 November 2026 (€1 = £0.83580), rounded to €10,000. The original studies quote amounts in pounds.
Partnership model
Your goals. Clear partner accountability.
The local authority retains control of policy, tariffs, residents’ rights, concessions and use of street space, with service oversight and access to operational data.
Scope based on need
Technology for your own team, maintenance and payment collection, administrative support or contracted management. Neighbouring local authorities can also cooperate.
Public service indicators
Space availability, search time, waiting, complaints, response times and effects on surrounding streets.
Overall value
Revenue after all fees, equipment and maintenance costs, and retained internal workload. We track tariff and demand changes separately from operational improvements.
Higher gross revenue or more penalties do not by themselves mean a better service. Assessment includes access, compliance, user experience and long-term investment obligations.
Business partnerships
Let’s develop a service for your community.
Let’s explore how specialist support can help achieve your local authority’s parking and traffic goals.