GOLUBICA PARKING d.o.o., Krapanjska 12, Zagreb,

Company registration number (MBS): 080828665, OIB: 20459614645, adopted the following on 4 November 2026:

GENERAL TERMS AND CONDITIONS

GENERAL PROVISIONS

Article 1.

1.1 These General Terms for the provision of parking services (hereinafter: General Terms) govern the provision and use of parking services at the parking operator’s car parks, the mutual rights and obligations of the provider and user, and the measurement, calculation and payment of the service provided.

1.2 GOLUBICA PARKING d.o.o., Krapanjska 12, Zagreb, MBS: 080828665, OIB: 20459614645 (hereinafter: parking operator), provides parking services at its car parks on designated public areas.

1.3. The parking operator provides services at Cibona – Tehnički muzej, Branimirova – Zavrtnica, Radnička, Gradišćanska 6, Kruge and Zagreb Airport. Information about each car park, available services and how to use them is published on its page at www.parking.hr.

CONDITIONS FOR THE PROVISION AND USE OF PARKING SERVICES

Article 2.

2.1 The parking operator provides parking services in accordance with legislation and subordinate regulations governing traffic and municipal order, the principles of municipal services, and the City of Zagreb’s regulations and other acts governing parking within the City of Zagreb.

Article 3.

3.1 By entering the car park, the user accepts these General Terms governing the organisation of parking and parking charges.

3.2 By parking a vehicle in a public parking area, the user concludes a contract with the parking operator for the use of that public parking area.

3.3 A public parking area is an area intended for vehicle parking and arranged as a separate outdoor car park.

3.4 The user of a parking area (hereinafter: user) is the driver who parks a vehicle in a parking space, or the vehicle owner recorded under the vehicle’s registration number in the relevant records of the ministry responsible for internal affairs or other appropriate official records.

3.5 The user also includes a lessee given use of a vehicle under a leasing transaction, or a renter given use of a vehicle under a rental agreement by a person conducting a registered car rental business.

3.6 The contract referred to in paragraph 2 of this Article excludes safekeeping of the vehicle and liability for its disappearance, destruction or damage, unless otherwise provided by law.

MUTUAL RIGHTS AND OBLIGATIONS OF THE PROVIDER AND USER

Article 4.

4.1 Vehicles must not be parked in a manner that obstructs other car park users, blocks an entrance or exit, or creates an obstacle within the parking area.

4.2 The user uses the car park at their own risk.

4.3 A car park user whose vehicle is stationary within the parking area must switch off the engine.

Article 5.

5.1 Smoking and the use or disposal of flammable materials and other generally hazardous substances are prohibited in the car park. Waste may only be left in designated places.

5.2 Any activities without the parking operator’s consent, and all activities contrary to applicable Croatian regulations, are prohibited in the car park.

5.3 The parking operator may prohibit further use of the car park by users who act contrary to these General Terms.

PARKING OPERATOR’S LIABILITY

Article 6.

6.1 The parking operator is not liable for theft of a vehicle or any loss of or damage to vehicles or property inside users’ vehicles (for example, scratches, broken windows, any damage to a user’s vehicle, theft of property from a user’s vehicle and similar incidents).

6.2 The parking operator is not liable for any material or non-material damage caused by third parties to the property of users or third parties, or non-material damage suffered personally by users or third parties, irrespective of whether it is based on the civil or criminal liability of those third parties.

DAMAGE TO VEHICLES OR PROPERTY WITHIN THE CAR PARK

Article 7.

7.1 If a vehicle or any property or equipment within the parking area is damaged, the user must immediately report the damage to the parking operator.

7.2 If any part of the car park’s property or equipment is damaged, the parking operator may seek compensation from the person who caused the damage.

SECURING VEHICLES AND PROPERTY

Article 8.

8.1 Before leaving a vehicle in a parking space, the user must check that it is locked, all windows and roof openings are closed, and the parking brake is engaged.

8.2 When leaving a parked vehicle, users should take personal belongings and valuables with them and place other items or property in a safe, concealed location inside the vehicle so they are not visible to other users or persons present.

8.3 Users leave items in vehicles at their own risk, and the parking operator is not liable for their disappearance.

MEASUREMENT, CALCULATION AND PAYMENT OF THE SERVICE

Article 9.

9.1 Parking charges apply to all users throughout the calendar year, from 00:00 to 24:00.

9.2 Parking charges are shown in the price list displayed at the car park entrance, on the noticeboard and on the parking operator’s official website.

9.3 Parking ticket types are hourly, full-day and monthly.

9.4 A full-day parking ticket is valid from the time of issue until the same time on the following day (24 hours).

9.5 A monthly parking ticket is valid for 30 days from renewal. If renewed before its expiry, the new period is calculated from the expiry of the current ticket rather than the payment date.

9.6 After an hourly, full-day or monthly ticket expires, the user pays a charge by corresponding application of the hourly ticket payment provisions.

9.7. Short-stay parking charges are calculated according to the current price list for the specific car park and the time and duration of parking. Where an hourly tariff applies, each started hour is charged as a full hour. Daily rates and any cap on the total charge apply only under the price-list rules for that car park.

9.8. Payment methods for hourly and daily parking depend on the specific car park and are indicated at the car park or in the service offer. They may include automatic payment machines and Autopay where that service is available and activated for the user. Monthly tickets may be paid at automatic payment machines or through the company’s transaction account, with an R1 invoice issued.

9.9 Users are advised not to leave parking tickets in their vehicles, damage them, or keep them near mobile or electrical devices or heat sources.

9.10 Users must pay for hourly parking before leaving the car park. After

payment, users must leave the car park immediately.

9.11 If a user does not leave within 10 minutes of payment, a new parking hour is deemed to have begun and must be paid for.

9.12 Short-stay users receive a parking card on entry and have a FREE exit period. This applies to taxis and/or delivery vehicles.

– Parking Radnička – 0 min

– Parking Cibona – 10 min

– Parking Zavrtnica – 10 min

– Parking Branimirova – 10 min

9.13 Monthly users must use the same monthly card to register each entry and exit.

9.14 Monthly parking tickets for individuals renewed at an automatic payment machine must be renewed while the vehicle is inside the car park.

9.15 After a monthly parking ticket expires, entry using the monthly card is possible. The user is granted 3 (three) free hours in the car park to renew the ticket at an automatic payment machine. After those three free hours, a full-day parking ticket is charged.

Article 10.

10.1 The parking operator reserves the right to limit the number of monthly tickets available for purchase at individual car parks.

Article 11.

11.1 If any type of parking ticket is lost, the user must report the loss to the parking operator as soon as they become aware of it.

11.2 A lost hourly parking ticket costs EUR 50. If the charge for hourly use of the car park exceeds EUR 50, the hourly parking charge for the established actual duration of use is also payable. No refund is possible once payment has been made.

Article 12.

12.1 Car parks are under video surveillance to protect people and property. CCTV recordings are retained for 14 days.

12.2 Authorised persons and competent state authorities have access to the CCTV system and recordings within their legally defined responsibilities.

12.3 By entering the car park, the user accepts the General Terms and permits access to and processing of personal data, as well as CCTV recording of the user and their vehicle.

COMPLAINTS AND INFORMATION

Article 13.

13.1 Information on use of the car parks is available on the parking operator’s official website, www.parking.hr, and may be requested from GOLUBICA PARKING d.o.o., Krapanjska 12, Zagreb, Monday to Friday from 08:00 to 17:00, or by email at info@parking.hr.

Article 14.

14.1 In accordance with consumer protection regulations, users may submit written complaints in person at Krapanjska 12, Monday to Friday from 08:00 to 17:00, by post to the same address, or by email to info@parking.hr or neven@parking.hr.

FINAL PROVISIONS

Article 15.

15.1 Other applicable legislation applies to all matters not governed by these General Terms.

15.2 These General Terms will be published on the official website of GOLUBICA PARKING d.o.o., www.parking.hr, and will be available at every point of sale and upon request.

A shortened version of the General Terms is displayed on every noticeboard and information panel at the car parks.

Article 16.

16.1 These General Terms enter into force on the date of adoption and remain valid indefinitely.

GOLUBICA PARKING d.o.o

4 November 2026